At Alhussna, we prioritize customer satisfaction above all else. We understand that sometimes things don’t work out, and we want to make sure you have a smooth and easy experience with your purchase. Please review our Exchange & Return Policy below to guide you through the process.

Exchange Policy

At Alhussna, we are committed to ensuring that our customers are happy with their purchases. If you wish to exchange an item, here’s what you need to know:

Eligibility

  • Any article purchased online, except for Cosmetics and Fragrances, can be exchanged within 30 days of receiving the item, provided you have proof of purchase.
  • Items purchased on sale or with discounts are not eligible for exchange.

Proof of Purchase

  • Proof of purchase includes a receipt or the online order confirmation email.

Conditions for Exchange

  • Items are eligible for exchange only if they are unused, all tags are intact, and the original packaging is in perfect condition.
  • If the item is defective, the wrong size, or incorrect, you’ll be required to share proof of the issue.
  • For exchanges, items must be returned in their original packaging.
  • Articles delivered in boxes (such as Unstitched luxury products) must be returned with their original packaging intact.

Online Exchange Process

  1. Contact Customer Service: Email us at alhussna786@gmail.com or call our customer care team at 03004375893.
  2. Provide Details: Provide all the required details and information to our representative.
  3. Verification: Once your exchange is verified and meets the conditions, we will arrange a pick-up from your doorstep.
  4. Timeframe: The entire exchange process usually takes 7-10 days after verification.

Return Policy

If you prefer to return your purchase, we’ve made the return process as simple as possible. Please refer to the following:

Return Eligibility

  • Return requests must be made within 30 days of receiving your order.
  • The item(s) must be unused, with all tags intact, and in original condition.
  • We accept returns only if the item(s) delivered are incorrect or damaged.
  • Proof of your order is required (such as the order invoice or order confirmation email).

Return Process

  1. Contact Customer Service: To initiate a return, please email us at alhussna786@gmail.com or call our helpline at 03004375893.
  2. Item Pick-Up: Once your return request is processed, we will arrange a pick-up from your doorstep.
  3. Return Verification: After we receive and verify the returned item(s), we will issue a credit voucher for the same value. This credit voucher can only be used for future online purchases on our website, www.alhussna.com.

Contact Us

For any questions or assistance regarding exchanges or returns, feel free to contact us:

Thank you for shopping with Alhussna! We appreciate your business and are here to help ensure you have a satisfying shopping experience.